Privacy Policy

1. Who We Are

Moisei is a restaurant business operating in the United Kingdom.

Website: https://moisei.uk

For the purposes of data protection law, Moisei is the data controller of your personal information.

2. What Personal Data We Collect

We may collect and process the following information when you use our website:

• Full name
• Email address
• Telephone number
• Date and time of reservation
• Number of guests
• Any message you submit via our booking or contact forms
• IP address (for security and analytics purposes)

We do not collect payment or banking details through our website.

3. How We Use Your Data

Your personal data is used strictly for:

• Processing table reservations
• Responding to enquiries
• Customer communication
• Internal record keeping
• Improving website performance and security
• Legal and regulatory compliance

We do not use your data for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Contractual necessity – for processing table reservations
• Legitimate business interests – for improving our services and website
• Legal obligations – to comply with applicable laws and regulations
• Your consent – where required, such as for marketing communications

5. Data Storage & Security

Your data is:

• Stored securely using industry-standard security measures
• Protected against unauthorised access, loss, or destruction
• Never sold to third parties
• Only shared with trusted service providers who are contractually bound to protect your data

We only share data with trusted service providers such as:

• Website hosting providers
• Email service providers
• Technical support providers

All partners are required to comply with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

6. Cookies & Analytics

We use cookies to:

• Ensure website functionality
• Improve user experience
• Monitor site performance and security

You can control or disable cookies through your browser settings at any time. For more detailed information, please see our Cookie Policy.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of access – You can request a copy of the personal data we hold about you
• Right to rectification – You can request correction of inaccurate or incomplete data
• Right to erasure – You can request deletion of your personal data in certain circumstances
• Right to restrict processing – You can request that we limit how we use your data
• Right to data portability – You can request your data in a structured, machine-readable format
• Right to object – You can object to certain types of processing
• Right to withdraw consent – Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us via our website contact form or by email. We will respond to your request within one month.

8. Data Retention

We retain reservation and enquiry data only for as long as necessary to:

• Manage bookings and fulfil our contractual obligations
• Comply with legal and accounting obligations (typically 7 years for financial records)
• Resolve disputes if required
• Maintain security and prevent fraud

When data is no longer needed, it will be securely deleted or anonymised.

9. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). If we need to transfer your data outside the UK/EEA, we will ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact & Data Protection Officer

For any data protection or privacy-related questions, concerns, or to exercise your rights, please contact Moisei:

• Website: https://moisei.uk
• Address: 55 High St, Brentford, London, TW8 0AH, United Kingdom
• Phone: +44 7932 393730

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

ICO Website: https://ico.org.uk

ICO Helpline: 0303 123 1113

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.