Privacy Policy

For ICO registration guidance, company details, allergens, and consumer rights, see our Legal information page.

1. Who we are & contact

MOISEI LIMITED (company number 14568872, registered in England and Wales; registered office: 55 High Street, Brentford, England, TW8 0AH) trades as Moisei. For UK data protection law, MOISEI LIMITED is the data controller of personal information we collect about you through this website and when you contact us. Companies House.

Trading address: 55 High St, Brentford, London, TW8 0AH, United Kingdom
Website: https://moisei.uk
Phone: +44 7932 393730

We do not appoint a Data Protection Officer (DPO) as we are not required to under UK law; for all privacy requests use the contact details above.

2. What personal data we collect

We may collect and process the following information when you use our website:

• Full name
• Email address
• Telephone number
• Date and time of reservation
• Number of guests
• Any message you submit via our booking or contact forms
• IP address and device/browser data (security, fraud prevention, and—if you accept analytics cookies—aggregated website statistics)
• Language preference stored locally in your browser (if you use our language switcher)

We do not collect payment or banking details through our website. Card payments in the venue are handled according to separate processes and terminal providers.

3. How we use your data

Your personal data is used strictly for:

• Processing table reservations
• Responding to enquiries
• Customer communication
• Internal record keeping
• Improving website performance and security
• Legal and regulatory compliance

We do not use your data for marketing purposes without your explicit consent.

4. Legal basis for processing

We process personal data based on one or more of the following legal grounds:

• Contractual necessity – for processing table reservations
• Legitimate business interests – for improving our services and website
• Legal obligations – to comply with applicable laws and regulations
• Your consent – where required, such as for marketing communications

5. Storage, security & processors

Your data is:

• Stored using appropriate technical and organisational measures
• Protected against unauthorised access, loss, or unauthorised alteration where reasonably practicable
• Not sold to third parties
• Shared only with processors who assist us and are bound by contract or law to protect personal data

Categories of recipients may include: website hosting, email and form delivery, IT support, and (if you consent to analytics) Google LLC (Google Analytics 4). Google may process data in the USA and elsewhere under appropriate safeguards. See Google’s privacy policy at policies.google.com/privacy.

International transfers, if any, are made using mechanisms recognised under UK law (e.g. UK Addendum, International Data Transfer Agreement, or adequacy regulations) where required.

6. Cookies & analytics

Non-essential cookies and similar technologies (including analytics) are used only where permitted under the Privacy and Electronic Communications Regulations (PECR)—typically after you accept via our cookie banner. Essential functions may use strictly necessary storage. Details:

• Cookie Policy

7. Your rights (UK GDPR & Data Protection Act 2018)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of access – You can request a copy of the personal data we hold about you
• Right to rectification – You can request correction of inaccurate or incomplete data
• Right to erasure – You can request deletion of your personal data in certain circumstances
• Right to restrict processing – You can request that we limit how we use your data
• Right to data portability – You can request your data in a structured, machine-readable format
• Right to object – You can object to certain types of processing
• Right to withdraw consent – Where processing is based on consent, you can withdraw it at any time

Automated decision-making: We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

To exercise your rights, contact us using the details in section 1. We will usually respond within one calendar month and may extend this by up to two further months for complex requests (we will tell you if so). You may also complain to the ICO (see section 12).

8. Data retention

We retain reservation and enquiry data only for as long as necessary to:

• Manage bookings and fulfil our contractual obligations
• Comply with legal and accounting obligations (typically 7 years for financial records)
• Resolve disputes if required
• Maintain security and prevent fraud

When data is no longer needed, it will be securely deleted or anonymised.

9. International transfers

Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). If we need to transfer your data outside the UK/EEA, we will ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

10. Children

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact & supervisory authority

For privacy questions or to exercise your rights, contact Moisei using section 1.

• Website: https://moisei.uk
• Address: 55 High St, Brentford, London, TW8 0AH, United Kingdom
• Phone: +44 7932 393730

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

ICO Website: https://ico.org.uk

ICO Helpline: 0303 123 1113

Continued use of our website after we publish changes means you accept the updated policy where required by law. Certain processing (e.g. marketing) always relies on consent or other lawful bases as described above.